TERMS OF SERVICE
ACCEPTANCE OF TERMS
By accessing or using the Stack8 platform, website, APIs, endpoint agents, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
DESCRIPTION OF SERVICE
Stack8 is an AI-powered IT operations platform designed for managed service providers (MSPs) and IT teams. The Service includes, but is not limited to:
- Autonomous AI agents that perform helpdesk triage, diagnostics, remediation, and IT management tasks
- Endpoint agent software deployed on customer-managed devices for remote monitoring, management, and command execution
- Integration with third-party services including but not limited to Microsoft 365, Microsoft Entra ID (Azure AD), Stripe, Slack, Microsoft Teams, and Telegram
- Automated ticket creation, classification, routing, and resolution
- Device monitoring, patch management, backup management, and security incident tracking
- A web-based management console and client portal
- APIs for programmatic access to platform functionality
The Service processes data autonomously using AI agents. While these agents are designed to operate reliably, automated actions may occasionally produce unexpected results. You acknowledge that AI-driven operations carry inherent limitations and agree to maintain appropriate oversight of actions performed on your infrastructure.
ACCOUNTS AND REGISTRATION
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying Stack8 immediately of any unauthorized use of your account
- Ensuring that all users within your organization comply with these Terms
You must be at least 18 years of age to create an account. Stack8 reserves the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.
If you are a managed service provider using Stack8 on behalf of your clients, you are responsible for ensuring that your use of the Service in relation to your clients complies with all applicable laws and that you have obtained all necessary authorizations from your clients.
ACCEPTABLE USE
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Service to manage devices or systems without proper authorization from the device or system owner
- Deploy endpoint agents on devices without the knowledge and consent of the device owner or administrator
- Attempt to gain unauthorized access to any portion of the Service, other accounts, systems, or networks connected to the Service
- Use the Service to transmit malware, viruses, or other harmful code
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or endpoint agents
- Use the Service to violate any applicable local, state, national, or international law or regulation
- Interfere with or disrupt the integrity or performance of the Service or its components
- Resell, sublicense, or redistribute the Service without prior written consent from Stack8
- Use the Service in any manner that could damage, disable, overburden, or impair Stack8 servers or networks
- Use automated means (other than the endpoint agents provided as part of the Service) to access or scrape the Service
ENDPOINT AGENT SOFTWARE
The Service may require the installation of endpoint agent software on managed devices. By installing the endpoint agent, you acknowledge and agree that:
- The agent software will run as a background service on the target device
- The agent may execute commands, collect system telemetry, install updates, and perform remediation actions as directed by the platform or its AI agents
- You have obtained all necessary permissions and authorizations to install and operate the agent on each device
- Stack8 is not liable for any damage, data loss, or system instability resulting from agent operations, including those initiated autonomously by AI agents
- You are responsible for maintaining a current inventory of devices on which the agent is installed
Stack8 may update the endpoint agent software from time to time. Such updates may be applied automatically to ensure security and functionality.
PAYMENT AND BILLING
The Service is offered on a per-endpoint, recurring monthly billing model. Current pricing tiers are:
- Starter: $4.00 per endpoint per month
- Growth: $3.00 per endpoint per month
- Enterprise: $2.00 per endpoint per month
Pricing is subject to change. Stack8 will provide at least 30 days' notice before any price increase takes effect for existing subscribers.
Payment is processed through Stripe. By subscribing to the Service, you authorize Stack8 to charge your designated payment method on a recurring monthly basis. You are responsible for maintaining valid and current payment information.
All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you believe a charge is incorrect, you must contact Stack8 within 30 days of the charge date.
Stack8 reserves the right to suspend or terminate access to the Service for accounts with overdue payments. Endpoint counts are determined by the number of active endpoints registered in your account at the time of billing.
INTELLECTUAL PROPERTY
The Service, including all software, AI models, agent architectures, user interfaces, documentation, and related materials, is the exclusive property of Stack8 Systems Inc. and is protected by copyright, trademark, trade secret, and other intellectual property laws.
Stack8 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms for the duration of your subscription.
You retain ownership of all data you submit to or generate through the Service ("Your Data"). You grant Stack8 a limited license to process, store, and transmit Your Data solely as necessary to provide and improve the Service.
Stack8 may use aggregated, anonymized, and de-identified data derived from the Service for analytics, benchmarking, and product improvement purposes. Such data will not identify you or your clients.
DATA AND PRIVACY
Stack8 takes data protection seriously. By using the Service, you acknowledge that:
- The Service collects and processes device telemetry, system logs, user information, ticket data, and other operational data necessary to deliver IT management functionality
- AI agents autonomously process and act upon your data to perform helpdesk, monitoring, security, and management tasks
- Data may be transmitted to third-party services (such as Microsoft 365, Stripe, and communication platforms) as necessary to provide integrated functionality
- Data is stored on infrastructure hosted by Google Cloud Platform and may be processed in data centers located in the United States
- Stack8 implements commercially reasonable security measures to protect your data, including encryption in transit and at rest
If you are subject to specific data protection regulations (such as GDPR, HIPAA, or CCPA), it is your responsibility to ensure that your use of the Service complies with those regulations. Stack8 will cooperate in good faith to support your compliance efforts.
Stack8 will not sell your data to third parties. For detailed information about data practices, please refer to our Privacy Policy.
THIRD-PARTY INTEGRATIONS
The Service integrates with third-party platforms and services. Your use of third-party integrations is subject to the respective terms and conditions of those third parties. Stack8 is not responsible for:
- The availability, accuracy, or reliability of third-party services
- Any data processing performed by third-party services once data leaves the Stack8 platform
- Changes to third-party APIs, pricing, or terms that may affect Service functionality
- Any loss or damage resulting from the failure or interruption of third-party services
You are responsible for maintaining valid credentials and authorizations for any third-party services you connect to the Stack8 platform.
DISCLAIMERS
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. STACK8 SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
STACK8 DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) AI AGENT ACTIONS WILL ALWAYS PRODUCE CORRECT OR DESIRED RESULTS; (C) THE ENDPOINT AGENT SOFTWARE WILL BE COMPATIBLE WITH ALL SYSTEMS OR CONFIGURATIONS; (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.
YOU ACKNOWLEDGE THAT AI-POWERED AUTOMATION INVOLVES INHERENT RISKS, INCLUDING THE POSSIBILITY OF INCORRECT DIAGNOSES, UNINTENDED SYSTEM CHANGES, OR DATA PROCESSING ERRORS. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING ADEQUATE BACKUPS AND DISASTER RECOVERY PROCEDURES FOR YOUR SYSTEMS AND DATA.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STACK8 SYSTEMS INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
THIS LIMITATION APPLIES WHETHER THE DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF STACK8 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL STACK8'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO STACK8 DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Stack8 Systems Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of or access to the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your deployment of endpoint agents on devices without proper authorization
- Any claim by a third party arising from your use of the Service to manage their systems or data
- Any data breach or security incident resulting from your failure to maintain adequate security practices
TERMINATION
You may terminate your account at any time by canceling your subscription through the Service's billing portal or by contacting Stack8 at support@stack8.ai. Cancellation will take effect at the end of the current billing period.
Stack8 may suspend or terminate your access to the Service immediately and without notice if:
- You breach any provision of these Terms
- Your payment method fails and is not resolved within a reasonable period
- Stack8 is required to do so by law or regulation
- Stack8 reasonably believes your use of the Service poses a security risk or may cause harm to other users
Upon termination: (a) your right to access and use the Service will cease immediately; (b) you must uninstall all endpoint agent software from managed devices; (c) Stack8 will retain your data for 30 days following termination, after which it may be permanently deleted; and (d) any outstanding fees will become immediately due and payable.
Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination.
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Duval County, Florida, and you consent to the personal jurisdiction and venue of such courts.
DISPUTE RESOLUTION
Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with Stack8 through good-faith negotiation. You must send written notice of the dispute to support@stack8.ai, describing the nature and basis of the claim and the specific relief sought. Stack8 will have 30 days to respond.
If the dispute is not resolved through negotiation within 60 days, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Jacksonville, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration.
CHANGES TO THESE TERMS
Stack8 reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Effective Date" at the top of this page. For significant changes, we may also provide additional notice via email or through the Service.
Your continued use of the Service after the effective date of any modifications constitutes acceptance of the updated Terms. If you do not agree with the modified Terms, you must stop using the Service and cancel your subscription.
It is your responsibility to review these Terms periodically for changes.
GENERAL PROVISIONS
Entire Agreement. These Terms, together with the Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Stack8 regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Waiver. The failure of Stack8 to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without Stack8's prior written consent. Stack8 may assign its rights and obligations without restriction.
Force Majeure. Stack8 shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyberattacks, or pandemics.
Notices. Stack8 may provide notices to you via email to the address associated with your account or through the Service. You may provide notices to Stack8 at support@stack8.ai.
CONTACT
If you have any questions about these Terms of Service, please contact us:
Stack8 Systems Inc.
Jacksonville, FL, United States
Email: support@stack8.ai
Website: stack8.ai